Information We Collect

We collect information you provide directly, such as when you subscribe to our newsletter, make an inquiry, or make a purchase.

• Contact details: name, email address, phone number.
• Account information: username and password (encrypted).
• Transaction data: purchase history and payment details.
• Communications: correspondence via email or contact forms.

We also automatically collect technical data through cookies and similar technologies when you visit our website.

Use of Information

We use your personal data for the following purposes:

• To process and manage your orders for natural products.
• To respond to your inquiries and provide you with customer support.
• To send you information about our products, healthy eating tips, and consumption habits, if you have given your consent.
• To improve our website, products, and services.
• To comply with our legal and regulatory obligations.

Legal Basis for Processing

Processing is based on your consent, the performance of a contract with you, compliance with a legal obligation, or our legitimate interest in improving our services.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience, analyze site traffic, and personalize content.

• Essential cookies: necessary for the basic functioning of the site.
• Analytics cookies: help us understand how visitors interact with the site.
• Preference cookies: remember your settings and choices.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the site's functionality.

Data Sharing

We do not sell or rent your personal data to third parties. We may share your information with:

• Service providers who help us operate the website and process orders (e.g., payment platforms, hosting services). These providers are required to protect your data.
• Competent authorities when required by law.

Your data is primarily processed within the European Economic Area (EEA). In the event of transfers outside the EEA, we ensure an adequate level of protection.

Your Rights

In accordance with data protection legislation, you have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure ("Right to be Forgotten"): Request deletion of your personal data.
• Restriction of processing: Request that we restrict the use of your data.
• Data portability: Receive your data in a structured, commonly used format.
• Objection: Object to processing based on our legitimate interest.
• Withdraw consent: At any time, without affecting the lawfulness of previous processing.

To exercise these rights, contact us using the details at the end of this policy.

Security and Contact

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or alteration.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, unless the law requires a longer retention period.

Privacy Contact

If you have questions about this policy or wish to exercise your rights, you can contact us at:

Email: info@ekokiler.com
Postal address: Carrer Alejandra, 4, 00º E
Phone: 986286090

Last updated: October 15, 2023